Returns & Exchange Policy

Last updated: August 20, 2026

We want you to be satisfied with your purchase. Because mosquito screens and nets may be supplied in standard or customized sizes, return and exchange eligibility depends on the type and condition of the product.

Standard Products

Unused standard-size products may be eligible for return or exchange within 7 days of delivery, subject to the conditions below.

To be eligible:

The product must be unused and uninstalled.

The product must be in its original condition and packaging.

The product must not have been cut, altered, modified, washed, or damaged.

All accessories, fittings, and components supplied with the product must be included.

The product must be returned within the applicable return period.

Custom-Sized Products

Custom-sized, made-to-measure, or specially manufactured mosquito screens and nets are generally non-returnable and non-exchangeable.

Because these products are manufactured according to the measurements and specifications provided at the time of purchase, they cannot normally be resold to another customer.

Customers are responsible for providing accurate measurements and specifications when placing a custom order.

If a custom product is manufactured incorrectly due to an error on our part, the issue will be reviewed and an appropriate resolution may be provided.

Wrong or Defective Products

If you receive a product that:

Is different from the product ordered;

Has a manufacturing defect; or

Has been damaged during transit,

the issue should be reported as soon as possible after delivery.

Photographs, videos, order details, and other information may be requested to verify the issue.

Depending on the circumstances, the resolution may include a replacement, exchange, repair, or refund.

Products Not Eligible for Return or Exchange

Returns or exchanges are generally not accepted for:

Custom-made or custom-sized products;

Products that have already been installed;

Products that have been cut, altered, modified, or damaged;

Used or washed mosquito nets or screens;

Products missing original components or accessories;

Products damaged because of incorrect installation or improper use;

Products damaged through normal wear and tear.

Return Process

Products must not be sent back without prior approval and return instructions.

Returned products may be inspected before a return, exchange, replacement, or refund is approved.

Return Shipping

If the return is due to a manufacturing defect, incorrect product supplied, or an error on our part, applicable return shipping costs may be covered.

For customer-requested returns or exchanges, including change of mind or incorrect product selection, return shipping costs may be the customer's responsibility.

Changes to This Policy

This Returns & Exchange Policy may be updated from time to time. The latest version published on this page will apply to eligible orders.