Refund policy

Last updated: August 20, 2026

Refunds are processed according to the eligibility requirements described in the Returns & Exchange Policy.

Refund Eligibility

A refund may be available when:

An eligible product is returned and approved after inspection;

A product has a confirmed manufacturing defect and a refund is determined to be appropriate;

An incorrect product was supplied and a replacement cannot be provided;

An order cannot be fulfilled; or

A refund is otherwise required under applicable law.

Custom-sized and made-to-order products are generally not eligible for refunds due to change of mind, incorrect measurements provided by the customer, or incorrect selection.

Refund Process

Once an eligible returned product has been received and inspected, the refund decision will be made based on the condition of the product and the circumstances of the return.

Approved refunds will normally be issued to the original payment method used for the purchase.

The time taken for the refund to appear in the customer's account may vary depending on the payment provider, bank, card issuer, or other financial institution.

Shipping Charges

Original shipping charges are generally non-refundable.

However, shipping charges may be refunded where the refund is due to an incorrect product supplied, confirmed manufacturing defect, or an error on our part, subject to applicable circumstances and law.

Return shipping charges may also be non-refundable unless otherwise stated.

Partial Refunds

In certain situations, a partial refund may be offered instead of a complete refund where a product has a minor issue and a full return is not required.

Any applicable partial refund will be determined based on the circumstances of the order.

Order Cancellation

Cancellation requests may be accepted if an order has not yet been processed or entered production.

Once a custom-sized or made-to-order product has entered production, cancellation may not be possible.

Refund Delays

If a refund has been approved and processed but has not yet appeared in the customer's account, the customer should allow additional processing time depending on the payment provider or bank.

Changes to This Policy

This Refund Policy may be updated from time to time. The latest version published on this page will apply to eligible orders.